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Frequently Asked Questions

General FAQ

All Skout's Honor products are manufactured in the United States.

Together we provide a day's worth of food to an animal in need with every purchase. We partner with Greater Good Charities | GOODS Program who handles all distribution and logistics to get food to the animals in need. Together we can nurture more adoptable pets and make a greater impact!

Each year, millions of pounds of nutritious pet food are donated by brand name manufacturers for delivery by Greater Good Charities | GOODS Program to pre-qualified animal welfare nonprofits throughout America. Your purchase of Skout’s Honor products supports freight-paid deliveries to smaller, less visible nonprofits that have limited access to resources. Visit Greater Good Charities | GOODS Program website for more information, including recipient guidelines and to apply for a donation.

Please reach out to us at arealperson@skoutshonor.com and we’d be happy to help you!

Never! We never test any of our products on animals and are proud to be a certified cruelty-free company!

Yes! We pride ourselves in being an environmentally and socially responsible company. All Skout’s Honor products are plant-based, biodegradable, eco-friendly and safe to use around pets, the family and home.

Order Support FAQ

We want you to have a great experience with Skout’s Honor and plan to earn your trust through reliable product performance and outstanding customer service. Please contact us if you are unhappy with Skout’s Honor for any reason, so we can personally take whatever steps are necessary to correct your problem and make your experience with our company a positive one! Call us at 877-805-0399 or email us at arealperson@skoutshonor.com

Once an order is placed and fulfilled, you will receive a shipping confirmation via email. Keep an eye out for your shipping confirmation in the email inbox associated with your account.

We’re sorry to hear that your package didn’t arrive as expected! Please email arealperson@skoutshonor.com and we’d be happy to assist you further!

Thanks for your interest in giving our products a try! While we don’t have a sample program at this time, we do offer a 100% satisfaction guarantee. Please email arealperson@skoutshonor.com for product recommendations.

Have you signed up for our email newsletter and SMS list yet? You’ll be one of the first to know about product launches, promotions, and other Skout’s Honor related news!

Most of our products are shippable to our customers in Canada. If a product does not ship to Canada, you will see a ‘DOES NOT SHIP TO CANADA’ icon on the individual product page.

Stain & Odor FAQ

  • Vegetables! There are other veggie-based detergents out there, but none work as well as BioKore™ and that is what makes it so cool. Technically, it is a surfactant (or surface tension reducer) and works by saturating and absorbing the stain through osmosis, then breaking it down. The process makes it easy to remove even the most stubborn stain from any water-safe surface quickly, efficiently and safely with no toxic residue.
  • We do not use enzymes in our stain & odor products. We use a plant-based surfactant technology that works similarly to enzyme-based products. The benefit to our non-enzyme cleaners is that they work instantly, are not affected by temperature, don’t expire, and require no pre-treatment.

We’re happy to confirm that we do not add any fragrance to our Stain & Odor products. The temporary scent present when using the product is a ‘trace fragrance,' which is a by-product of the ingredients used. Our Stain & Odor products also contain a Molecular Deodorizer that effectively breaks down foul odor molecules. We are confident in the efficacy and found it unnecessary to add a masking fragrance to our Stain & Odor products as a result.

While our stain & odor products are dedicated specifically to different pet messes, many of them can be used interchangeably since most of them have overlapping results. Please feel free to reach out to us if you need a recommendation!

  • Apply the product to the surface and let it sit for about five minutes. Then use a highly absorbent and colorfast cloth to soak up the excess moisture (this is key). Allow the area to dry naturally. Not recommended for untreated hardwood, silk, wool, and leather. Be sure to spot test in an inconspicuous area first before full application. 
  • Diluting our stain & odor products is not necessary but can be done especially if you are treating a large area. Our recommended dilution ratio with water is 1:1 for our cleaners.

Wood flooring is tricky. Most hardwood surfaces are not water-safe, so it is not recommended to use Skout’s Honor on those surfaces. If you know your hardwood flooring is sealed with a water-safe sealant, you should be good to use Skout’s Honor on it, but it is always best to test a small, inconspicuous area first for colorfastness and to make sure the surface won’t be damaged. We also recommend you contact the manufacturer of the flooring for the best cleaning tips.

  • If you followed the directions and saturated the stain, along with the recommended perimeter, then that stain is done, gone, finished. The active ingredients in Skout’s Honor stain & odor products have a stranglehold on that stain and are not letting go! Now it is time to help it get the heck out of your carpet. So here is a little how-to for those worst case scenario stains…
  • Step 1: Saturate the area with Skout’s Honor Stain & Odor Remover, Urine Destroyer or Urine & Odor Destroyer. Make sure to follow the instructions. (If you have already done this, skip to Step 2.)
  • Step 2: Re-saturate the area with water. Get it wet! The goal is to give the active ingredients in Skout’s Honor something to hold onto for the trip out of the carpet. You can’t use too much, but no need to flood the house.
  • Step 3: Hit the area with the wet/dry vacuum. Make several passes until all the liquid is removed from the floor. 
  • WARNING: The carpet will remain damp, but it is OK to let it dry naturally.
  • Hint: This same technique works for removing urine and feces stains and odors from pavers and other porous concrete. You can skip step 3 - just hit it with the hose and let the water do the work!
  • If you are having a tough time with a stubborn stain and/or odor, you are not alone! Give us a call at (877) 805-0399 or email arealperson@skoutshonor.com and we will personally diagnose the issue and develop a plan to permanently remove that stain and/or odor from your life!

Our professional strength stain & odor removers utilize our proprietary BioKore™ technology. This revolutionary cleaner combines the properties of an industrial strength surface tension reducer and powerful solvent, to lift and dissolve stains on contact. It is truly the next generation of green cleaning technology! And unlike enzyme based products that are only effective for 12-24 months after production and are very temperature sensitive, our stain & odor products are built tough and do not have an expiration date! Our products will last indefinitely if kept out of direct sunlight for extended periods of time.

Yes! They contain a proprietary ingredient that breaks down foul smelling odor molecules on contact, specifically sulfur dioxide and nitrogen dioxide

Grooming & Wellness FAQ

The skin is home to trillions of bacteria, some good and some bad. The good bacteria serve as the first line of defense against the environmental damage and inflammation commonly associated with excessive shedding, itching, dryness, infection and odor. When applied to the skin, probiotics make it difficult for harmful bacteria to take over and allow the good bacteria to flourish, producing a noticeably healthier-looking skin and coat. The probiotics in our skin care products do not directly treat, prevent or cure any ailment or disease. Our probiotics are designed to support and help maintain the naturally occurring beneficial bacteria that live on the surface of the skin. Proper and regular use will allow the host animal to enjoy all the benefits of a properly supported and maintained naturally occurring beneficial bacterial community.

  • The skin biome is passed down from mother to offspring and is constantly evolving over the course of a pet’s life. Environment, interaction with nature and lifestyle impact the makeup and health of the skin’s biome. Prior to modern times, animals were genetically suited to their specific environment. Today we choose our animals more for cosmetic value and/or temperament than whether or not they are well suited to the local climate and restrict their interaction with nature in an effort to keep our homes clean. Increased reliance on anti-bacterial cleaners complicate things further and make it more difficult to re-establish or maintain beneficial bacteria that would typically be supported through exposure to nature. Topical probiotics allow owners and pets to have the best of both worlds: a clean environment and a naturally supported biome. 
  • Benefits include prevention of infection, rehydration of dry and flaky skin, relief of sores, hotspots, inflammation and itch, repair and prevention of hair loss, matting and excessive shedding, restoration of coat’s texture and shine and an improved natural odor control. Animals with skin conditions related to an imbalance in the skin’s biome will experience issues less frequently, for a shorter duration and recover more quickly.

For healthy animals, the recommended washing interval is once every 2-4 weeks. However, you may feel free to wash as often as you like, because the probiotic kefir supports the skin’s natural biome and doesn’t disrupt it. 

For animals with chronic skin issues, it is best to bathe the animal once every 3 days for the first two weeks, then once a week until the skin normalizes. We highly recommend using a daily-use product, like our Daily-use Probiotic Deodorizer or Daily-use Probiotic Detangler. The daily-use products will provide a much needed boost of probiotic to those trouble spots. You are fine switching to a monthly or bi-monthly routine once the skin has normalized. Diluting the shampoos can also make it much easier to spread and lather throughout the coat and rinse out, plus it is super easy to do! Simply pour roughly 1 FL. OZ. (one shot-glass full) per 20-pounds of pet into an old water bottle and top off with water. Don’t worry about over diluting, as long as the entire contents of the bottle get on the animal you’ll be just fine. Massage into the skin with both hands for up to 2-minutes and rinse out.

Note, while our Probiotic Shampoo+Conditioner formula is gentle, we recommend using our Probiotic Itch Relief Shampoo for pets with sensitive skin. It contains cleansing and hydrating properties and is fragrance-free.

Our Probiotic Itch Relief is a fragrance-free daily-use spray with oatmeal extract that helps to calm and hydrate itchy, irritated skin. Our Probiotic Paw Spray is a non-medicated, fragrance-free, and alcohol-free daily-use spray that helps to relieve itchy, stinky, and irritated paws. Both products can be applied daily or as needed to help soothe the skin and promote good bacteria growth in between baths.

Yes, these products are safe if licked in small amounts. It can be helpful to apply these products before activities such as mealtime or playtime to help distract your pet from licking!

Apply the Probiotic Hot Spot Hydrogel 3-4 times a day or as needed to heal and protect hot spots, cuts, and abrasions.

All of our grooming products feature a complete ingredient list, including the exact strains of probiotics.

Skout’s Honor probiotic scented grooming products contain less than 1% of synthetic fragrance. Synthetic fragrance is safe and approved for pets up to 1%. Pets are very sensitive to essential oils, and by using a small amount of synthetic fragrance, we can offer a safer product for pets, people, and home. We do offer fragrance-free probiotic grooming products and recommend these for pets with more sensitive skin.

Our grooming products don’t have an expiration date, but rather have a three-year shelf life and are best used within 12 months after opening.

For flushing the eye:Gently squeeze to release a steady stream of solution into the eye. Continue until debris or buildup is cleared away and eyes are clean. Avoid touching the eye with the bottle tip. Repeat as needed.For daily use:Apply 2-3 drops per eye daily to cleanse, moisturize and refresh.

Our HydroClear Eye Wash is safe to use daily or as needed. Daily use helps keep eyes clear, hydrated and comfortable while helping to clean the surrounding eye area and reduce the appearance of tear stains. 

With an ability to hold 1,000x its weight in water, hyaluronic acid delivers instant hydration when applied to the eyes, while removing allergens, debris, and post-swimming irritation. Regular use helps clear away eye gunk and reduces the appearance of tear stains, while replenishing natural moisture to keep eyes comfortable, clean, and refreshed.

Yes, our HydroClear Eye Wash is safe for both dogs and cats, age eight weeks and older! 

While our HydroClear Eye Wash provides key benefits to support your pet’s eyes, it was not formulated to treat specific eye conditions or infections. We always encourage you to contact your veterinarian for the best medical advice. 

While our HydroClear Eye Wash provides key benefits to support your pet’s eyes, it was not formulated to treat specific eye conditions, such as cataracts. We always encourage you to contact your veterinarian for the best medical advice. 

While our HydroClear Eye Wash provides key benefits to support your pet’s eyes, it was not formulated to treat specific eye conditions, such as cherry eye. We always encourage you to contact your veterinarian for the best medical advice. 

Regular use of our HydroClear Eye Wash will hydrate the surrounding eye area and can help reduce the appearance of tear stains. 

Flea + Tick FAQ

They repel fleas, ticks and mosquitos for up to 2 weeks when used as directed.

Yes! Separation is natural and may occur due to the natural ingredients. Be sure to shake well before use.

Our Flea + Tick Dog & Home Spray is formulated for a more direct and concentrated application. A steady stream rather than a mist allows for a more specific and localized application.

We do not recommend our flea and tick products for cats and smaller pets since they can be sensitive to natural essential oils. We welcome you to review the ingredient list with your veterinarian before using it on or around your pets to ensure pet safety.

The Flea + Tick Yard Spray covers an area up to 5,000 square feet.

For best results, use the Flea + Tick Shampoo and Flea + Tick Dog & Home Spray together. Bathe your dog in our Flea + Tick Shampoo every two weeks. For more severe infestations, you can bathe more frequently. Apply the Flea + Tick Dog & Home Spray every several days for maintenance in between baths.

Yes! Our Flea + Tick products can be used with other flea and tick treatments.

The essential oils in this product may deter other insects from the area.

Training FAQ

Our Super Sour! Anti Chew Spray is a training tool and can be used as often as needed. Apply to surfaces to discourage your pet from licking or chewing. Reapply as needed. We do recommend using our Super Sour! Anti Chew Spray with other training resources. When applying the spray, use an assertive command such as “off” or “no”. If your pet returns to the area to lick or chew repeat the process. Consistency and repetition will help set your pet up for success. See our latest blog, How to Stop A Dog From Chewing Everything in Sight for more training tips.

Reapply these products as needed and keep in mind that as training aids, these products are best when used with additional training resources.

For best results, we recommend first treating the area with our Urine Destroyer to remove the urine and odor. This will make the area a less attractive place for your pet to remark. Then apply the Stop Marking! Preventative Spray to the newly cleaned surface.

Every pet is different and age, temperament, breed, and behavioral patterns all play a factor. While some pets will be deterred immediately from the taste, there may be a learning curve for others. Our Super Sour! Anti Chew Spray is a training tool and can be applied as needed. See our latest blog, How to Stop A Dog From Chewing Everything in Sight for more training tips.

Yes, the Super Sour! Anti Chew Spray is safe for your pet if licked.

Yes, our Super Sour! Anti Chew Spray can be used on other pets. Use caution when applying around pets with more sensitive respiratory systems like birds and reptiles. Using it in a well-ventilated area helps.

Due to the natural essential oils we use, this product is not recommended for cats as they can be sensitive to certain essential oils.

Cat Essentials FAQ

While cats are typically great at maintaining their coats, every pet is different and there are cats that do need additional assistance. Cats with long coats, senior cats or cats with disabilities may also need help maintaining their coat. Some customers have cats with various skin issues, and this has been very beneficial for them.

Our topical probiotics are encapsulated with a sticky outer layer which helps keep them in place once applied to the skin and coat. As the product dries, the billions of live colony-forming bacteria are then released. After 72 hours your pet will experience the full benefits!

Yes! Our products are very safe to use on cats. Fragrances are ok to use as well, however, some cats have a sensitivity to certain fragrances, so we recommend the fragrance-free option for use on felines and other sensitive species.

Oral Care FAQ

Our Oral Care products are designed to be pet-friendly and safe when used as directed. We don’t add surfactants or antibacterial antiseptics that can disrupt the gut biome and are potentially harmful to your pet. The licensed and US patent-pending (Canadian Patent 2853857 secured in 2022) coativ+ technology is backed by over a decade of research and development, meeting both Canadian and US safety regulations. Coacitv+ in our Water Additives is VOHC-approved for fighting tartar, and regular use will freshen breath and promote good oral hygiene. We always welcome you to review the ingredient list with your veterinarian. A full ingredient list can be found on each product page.

While teeth brushing is the traditional standard according to veterinarians, it is not a realistic option for every pet parent. We’ve created a more convenient, solution-based alternative to teeth brushing so that pet parents can still take an active role in their pet’s daily oral hygiene. Our Oral Care line including Water Additive, Oral Gel, Advanced Dental Drops, and Dental Wipes, all fight plaque and tartar (Water Additive is proven to reduce tartar buildup by 25.4%), giving your pet noticeably fresher breath - for more kisses and cuddles! Coacitv+ is a VOHC-approved technology for fighting tartar with a liquid product, and regular use will actively promote oral health.

Coactiv+ technology acts as a magnet, pulling away calcium, making it unavailable to plaque on the surface of the teeth to develop into hardened tartar. Existing calcified tartar on your pet’s teeth will soften with daily use of Skout’s Honor’s Oral Care products, making it easier to remove with additional mechanical action (such as Skout’s Honor Dental Wipes, kibble, toys, or chews).

All of our Oral Care products are dog and cat-friendly.

Our Oral Care products are best for pets six months and older or once pets have developed adult teeth. Developing strong adult teeth is vital to your pet’s health.

Please review the ingredient list with your veterinarian before use, as they will provide the best medical advice for your pet. A full ingredient list can be found on each product page.

Our Oral Care line was designed with your pet’s individual oral hygiene needs in mind. All of our Oral Care products freshen breath and effectively fight plaque and tartar. Need help with a product recommendation? Please contact us at arealperson@skoutshonor.com or (877) 805-0399.

With daily use, your pet will most likely have noticeably fresher breath within a week or less. A reduction in plaque and tartar can take around 60 days.

For best results, add Skout’s Honor Water Additive to your pet’s water bowl every time you refill the bowl. Our Water Additive does not require daily water bowl changes.

When used daily, Skout’s Honor Water Additive will last approximately one month but could last longer, depending on water consumption.

Our Water Additive can be used in a water fountain, although the product may lose effectiveness and take longer to see results depending on the filter system. Use caution when adding our Water Additive to a carbon-based water filter system. The carbon filter may trap some of the mineral ingredients and could lead to the filter clogging. For best results, we recommend removing the carbon filter.

While every pet is different, some are more sensitive to changes to their daily routine. To start, add only one squeeze of the product (vs. two) to your pet’s water bowl. Once your pet is comfortable with this amount, increase the Water Additive by a smaller squeeze until you reach the directed amount. If your pet still isn’t a fan of the additive, we recommend giving our other flavor option a try.

Each Dental Wipes container includes 50 dental wipes and will last approximately one month or longer, depending on the size of your pet and frequency of use.

While every pet is different, some are more sensitive to changes to their daily routine. To help create a positive experience for your pet, we recommend incorporating positive reinforcement (lots of treats and praise) with the following steps:

Step 1: Let your dog sniff the bottle

Step 2: Remove the cap and apply a small amount of the Oral Gel or Dental Drops to your hand so your pet can see, smell, and lick it. Repeat daily for a week or until your pet is comfortable. 

Step 3: Apply a small amount of the Oral Gel or Dental Drops into your pet’s mouth. Repeat daily for a week or until your pet is comfortable.

Step 4: Expose your pet’s teeth and apply the Gel or Dental Drops to your pet’s teeth and gumline

Step 5: Wash hands after application

While every pet is different, some are more sensitive to changes to their daily routine. To help create a positive experience for your pet, we recommend incorporating positive reinforcement (lots of treats and praise) with the following steps:

Step 1: Let your dog sniff the container

Step 2: Remove one wipe so your pet can see, smell, and lick it. 

Step 3: Gently lift your pet’s upper lip and use the wipe with your finger to clean the front teeth

Step 4: Work your way around the mouth, cleaning both the teeth and along the gumline. Take breaks if your pet becomes restless. 

Step 5: Dispose of used dental wipes and wash hands after application

Still have questions?

 Our Customer Service Team will be happy to assist you further! To connect with a team member, please email arealperson@skoutshonor.com or call 877-805-0399.

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